fbpx

Careers

Position Title: Order Specialist
Position Type: Full Time – Non-Exempt
Department: Bulk Ops
Location: On-site - Based in Hillsboro Oregon
Reports to: Bulk Ops Manager
Salary: $20-24/hour

Company: gearUP’s mission is to inspire and unite teams with customized gear for work and play. Everything we do is designed to ease the burden on managers and coordinators in dealing with uniforms and apparel. We are differentiated in the market via a unique eCommerce platform that enables parents, athletes, and employees to order their own items and ship directly to their homes or businesses in two weeks or less. We are an authorized team dealer for Nike and Carhartt. We have been one of the fastest-growing companies in the Pacific Northwest since 2018. Now is a great time to join this rapidly expanding business team!

Job Description Summary: Order Specialists process bulk customer orders, place corresponding supplier orders, and monitor and trouble-shoot orders through fulfillment and delivery. This role proactively communicates with Gear Up’s Sales and Fulfillment teams and supplier contacts to communicate order status, problem-solve, and facilitate on-time delivery to customers.

Responsibilities and Duties:
  • Create and process sales orders.
  • Purchase items from suppliers to fulfill orders.
  • Follow up on outstanding purchases and communicate changes or delays.
  • Interact with the sales team, suppliers, and the fulfillment teams.
  • Create, update, and train others on workflow processes.
  • Actively participate in continuous improvement efforts.
  • Other projects as assigned by management.

  • Qualifications and Skills:
  • In-person attendance is generally expected 32 hours per week.
  • Attention to detail and accuracy and commitment to quality.
  • Proficient with Microsoft Office 365 tools including Outlook, Excel, and Teams or another collaborative communication platform.
  • Working knowledge of ERP systems.
  • Speed and accuracy in data entry
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with the ability to think and act quickly to provide timely resolution to issues.
  • Thrive in a high-growth, fast-paced environment.
  • Calm and productive in the face of deadlines and changing priorities.
  • Ability to read and interpret order requests and other written instructions.
  • Ability to work overtime during peak season periods
  • Ability to work independently and as part of a team
  • Previous involvement in athletic programs a plus

  • Experience & Education
  • 1-3 years of experience in order entry/management, purchasing, or customer service in a high-volume environment.
  • High school diploma or GED required.

  • Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer
  • Viewing computer monitors for extended periods of time
  • Talking, listening, and typing for extended periods of time
  • Manipulation of computer mouse and other small wrist movements
  • Prolonged periods sitting at a desk and working on a computer
  • Ability to kneel, squat, bend and lift up to 40 pounds
  • Ability to stand and walk for extended periods of time

  • Benefits: gearUP provides the following employee benefits:
  • Paid Time Off (PTO) - 2 weeks (80 hours) per year banked on the beginning of the calendar year, pro-rated to the start date.
  • Paid Holidays - New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
  • Healthcare Benefits - Effective the first of the month following the date of hire: - Health/Vision insurance through Regence BlueCross BlueShield
    - Dental insurance through LifeMap Dental
  • Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire: - Group Term Life insurance – company paid
    - Long Term Disability insurance – company paid
    - Voluntary additional life insurance for self & dependents
    - Voluntary Accident Insurance
  • Flexible Spending Account Plan - allowing pre-tax savings for Health and Dependent Care Expenses
  • Employee Assistance Plan (EAP) - plan provided through Canopy
  • 401(k) Plan - participation after three months of employment with employer matching contribution
  • Employee Discounts on Nike and Carhartt Products

  • Equal Opportunity Employer Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.,
    Position Title: Seasonal - Customer Service Rep
    Position Type: Full Time – Non-Exempt
    Department: Ops Admin – Customer Service
    Location: Hybrid – Hillsboro, Oregon
    Reports to: Customer Service Manager
    Salary: $19 - 20 per hour
    Duration: Now to Estimated 05/15/2024

    Company: gearUP’s mission is to inspire and unite teams with customized gear for work and play. Everything we do is designed to ease the burden on managers and coordinators in dealing with uniforms and apparel. We are differentiated in the market via a unique eCommerce platform that enables parents, athletes, and employees to order their own items and ship direct to their home or business in two weeks or less. We are an authorized team dealer for Nike and Carhartt. We have been one of the fastest growing companies in the Pacific Northwest since 2018. Now is a great time to join this rapidly expanding business team!

    Seeking Seasonal Candidates who: Love to learn. Able to make mistakes and grow from them. When problems arise, you run toward them. You don’t need a script! If a customer needs help, you not only address their concerns, but anticipate their needs. You are as comfortable making a phone call as sending an email and can’t wait to make things right. You are a positive team member and have a genuine desire to see everyone succeed.

    Job Description Summary: gearUP is seeking a tech-loving collaborator with experience in customer service to join our team now to estimated May 15, 2024, to support the team during busy season! As our primary contact for vendors, potential customers, and established customers alike, our team is the voice of gearUP Sports. This position is primarily responsible for communicating with customers and working through order issues in a collaborative and team focused environment. Part of our job is interacting with parents and coaches of youth sports teams, but most of what we do is ensuring each order we handle makes its way through the fulfillment process with the least resistance possible.

    Responsibilities and duties:
  • Handle high volumes of calls and emails.
  • Maintain a positive, empathetic, and professional attitude toward customers and team members.
  • Ensure customer satisfaction and provide clear and transparent information.
  • Critically solve problems without a script
  • Respond immediately to customer inquiries.
  • Acknowledge and resolve customer complaints.
  • Be an expert! Know our products and processes inside and out so that you can answer any question.
  • Coordinate with Production, Sales, Art, and Finance teams to reach solutions.
  • Provide feedback on efficiency and thoroughness of the customer service processes.
  • Author, own and advance continuous improvement projects
  • Other projects and tasks as assigned.

  • Required Skills, Knowledge & Qualifications: The ideal candidate is motivated by a passion for growth and learning, as well as a desire to create continued efficiency and improvement in all processes that support a rapidly growing company. Candidate will be able to deal with ambiguity in requests and need to have outstanding problem-solving skills.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using multiple applications in concert to solve issues.
  • Experience providing multi-channel customer support in a fast-paced environment.
  • Ability to adapt to changing business needs.
  • Excellent verbal and written communication skills. Ability to communicate proficiently in English.
  • Proficient with MS Outlook, MS Teams, MS Word, MS Excel
  • Comfortable using an ERP system. Experience with Microsoft Dynamics a plus.
  • Comfortable using customer support software tools such as HubSpot, Zendesk, etc.

  • Experience & Education
  • Minimum 2+ years of customer support experience in a call center environment
  • High School Diploma or GED. College Degree or courses a plus.

  • Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Prolonged periods of typing and hand/wrist movements to operate a computer mouse.
  • Viewing computer monitors for extended periods of time.
  • Talking, listening, reading, and typing for extended periods of time

  • gearUP provides the following employee benefits if working at least 24 hours per week:
  • Healthcare Benefits through Regence BlueCross BlueShield - Effective the first of the month following the date of hire:
  • - Health
    - Vision
    - Dental
  • Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:
  • - Group Term Life insurance – company paid.
    - Long Term Disability insurance – company paid.
    - Voluntary additional life insurance for self & dependents.
    - Voluntary Accident Insurance.
  • Flexible Spending Account Plan allowing pre-tax savings for Health and Dependent Care Expenses.
  • Employee Assistance Plan (EAP) plan provided through Canopy.
  • 401(k) Plan participation after three months of employment with employer matching contribution.
  • Paid sick time, earned at the rate of 1 hour for every 30 hours worked, up to 40 hours per year.

  • How to apply: Submit Application at Careers | gearUP (gearupwithus.com) or sent cover letter and resume to careers@gearupsports.net Find more information on GearUP at: www.gearupwithus.com

    Equal Opportunity Employer Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.
    Position Title: Production Team Lead
    Position Type: Full Time – Non-Exempt
    Department: Operations
    Location: Hillsboro Oregon
    Reports to: Production Manager
    Salary: $21 – 22
    Contact: careers@gearupsports.net

    Company: gearUP’s mission is to inspire and unite teams with customized gear for work and play. Everything we do at Gear Up is designed to ease the burden on managers and coordinators in dealing with uniforms and apparel. Gear Up is differentiated in the market via a unique eCommerce platform that enables parents, athletes, and employees to order their own items and ship direct to their home or business in two weeks or less. Gear Up has been one of the fastest growing companies in the Pacific Northwest since 2018. Now is a great time to join this rapidly expanding business team!

    Position Summary: gearUP is seeking production team leaders who are eager to learn and grow in a collaborative environment as they lead teams to meet production goals and quality standards. Team leaders will be supported in their roles as they develop experience and competence leading others. Roles and areas of focus might change as business requirements change.

    Hours/Attendance: 40 to 50 hours per week depending on seasonal business levels. OT will be required during peak seasons. Regular, dependable attendance is required to perform the essential duties of this this role.

    Responsibilities include:
  • Take ownership for team results. Update and report metrics.
  • Plan daily assignments for team members. Adjust assignments as needed throughout shift.
  • Lead daily team meetings.
  • Work with assistant leads to complete daily tasks and projects.
  • Provide guidance, coaching, and mentoring to assistant leads.
  • Understand and communicate production priorities.
  • Coordinate work with leads across functions (warehouse, filtering, press, QC/Ship) and across shifts.
  • Train/cross train new and existing team members.
  • Provide feedback and coaching to team members.
  • Fulfil additional responsibilities as assigned by manager.
  • Participate in interviews for new team members.
  • Participate in employee performance evaluations.
  • Lead and support escalation and problem-solving activities.
  • Participate in process development and improvement. Create training and process documents.
  • Participate on Safety Committee as assigned. Practice and apply safe working principles.
  • Perform the daily work of a Production Team Member in assigned area of responsibility when not performing the above leadership responsibilities (generally at least 25% of the day).
  • Participate in cross-training opportunities as requested.


  • Required Skills, Qualifications & Education:
  • Able to work with and lead a diverse team to achieve results.
  • Strong organizational and time management skills.
  • Able to coach and correct team members.
  • Good written and verbal communication skills.
  • Strong critical thinking skills.
  • Attention to detail and accuracy.
  • Ability to follow written and verbal instructions.
  • High School Diploma or equivalent.
  • Production supervisory experience.
  • Able to learn and navigate new processes and computer applications.
  • Experience in Microsoft Office software and ERP systems a plus.


  • Top candidates for this position will:
  • Be experienced shop floor leaders with exemplary organizational, leadership, team building and time management skills.
  • Thrive in a fast-paced work environment – self-starter, driven, comfortable with ambiguity.
  • Have a desire to learn and grow.
  • Be calm and productive in the face of pressure.
  • Take pride in a job well done.
  • Stay committed to personal integrity, quality, accuracy.
  • Be organized, thorough and systematic.


  • Physical Requirements:
  • Ability to kneel, squat, bend and lift up to 40 pounds.
  • Ability to stand and walk for extended periods of time.
  • Ability to climb OSHA approved rolling ladders.


  • Benefits: gearUP provides the following employee benefits:
  • Paid Time Off (PTO) - 2 weeks (80 hours) per year banked on beginning of calendar year, pro-rated to start date
  • Paid Holidays - New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
  • Healthcare Benefits through Regence BlueCross BlueShield - Effective the first of the month following the date of hire:
  • - Health
    - Vision
    - Dental
  • Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:
  • - Group Term Life insurance – company paid.
    - Long Term Disability insurance – company paid.
    - Voluntary additional life insurance for self & dependents.
    - Voluntary Accident Insurance.
  • Flexible Spending Account Plan allowing pre-tax savings for Health and Dependent Care Expenses.
  • Employee Assistance Plan (EAP) plan provided through Canopy.
  • 401(k) Plan participation after three months of employment with employer matching contribution.


  • How to apply: Submit Application at Careers | gearUP (gearupwithus.com) or send cover letter and resume to careers@gearupsports.net

    Find more information on gearUP at: www.gearupwithus.com

    Equal Opportunity Employer Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.
    Position Title: Production Team Assistant Lead
    Position Type: Full Time – Non-Exempt
    Department: Operations
    Location: Hillsboro Oregon
    Reports to: Production Manager
    Salary: $19 – 21
    Contact: careers@gearupsports.net

    Company: gearUP’s mission is to inspire and unite teams with customized gear for work and play. Everything we do at Gear Up is designed to ease the burden on managers and coordinators in dealing with uniforms and apparel. Gear Up is differentiated in the market via a unique eCommerce platform that enables parents, athletes, and employees to order their own items and ship direct to their home or business in two weeks or less. Gear Up has been one of the fastest growing companies in the Pacific Northwest since 2018. Now is a great time to join this rapidly expanding business team!

    Position Summary: gearUP is seeking production team assistant leads who are eager to learn and grow in a collaborative environment as they support team leads in meeting production goals and quality standards. Assistant leads will have a narrower focus than team leads but will be expected to support and fill in for team leads in completing daily tasks, coordinating work, leading meetings. Roles and areas of focus might change as business requirements change.

    Hours/Attendance: 40 to 50 hours per week depending on seasonal business levels. OT will be required during peak seasons. Regular, dependable attendance is required to perform the essential duties of this this role.

    Responsibilities include:
  • Take ownership for assigned tasks and support lead in delivering team results.
  • Communicate daily assignments for team members. Adjust assignments as needed throughout shift.
  • Lead daily team meetings on a regular schedule so that you can step in when the lead is out.
  • Take direction from your lead. Complete tasks and projects on time.
  • Understand and communicate production priorities.
  • Communicate effectively with leads across functions and across shifts.
  • Train/cross train new and existing team members.
  • Provide feedback and coaching to team members.
  • Fulfil additional responsibilities as assigned by lead and manager.
  • Support escalation and problem-solving activities.
  • Participate in process development and improvement.
  • Participate on Safety Committee as assigned. Practice and apply safe working principles.
  • Perform the daily work of a Production Team Member in assigned area of responsibility when not performing the above leadership responsibilities (generally at least 50% of the day).
  • Participate in cross-training opportunities as requested.


  • Required Skills, Qualifications & Education:
  • Able to work with a diverse team to achieve results.
  • Strong organizational and time management skills.
  • Able to coach and correct team members.
  • Good written and verbal communication skills.
  • Strong critical thinking skills.
  • Attention to detail and accuracy.
  • Ability to follow written and verbal instructions.
  • High School Diploma or equivalent.
  • Able to learn and navigate new processes and computer applications.


  • Top candidates for this position will:
  • Be willing to develop leadership skills. Able to respond positively to feedback and coaching.
  • Thrive in a fast-paced work environment – self-starter, driven, comfortable with ambiguity.
  • Have a desire to learn and grow.
  • Be calm and productive in the face of pressure.
  • Take pride in a job well done.
  • Stay committed to personal integrity, quality, accuracy.
  • Be organized, thorough and systematic.


  • Physical Requirements:
  • Ability to kneel, squat, bend and lift up to 40 pounds.
  • Ability to stand and walk for extended periods of time.
  • Ability to climb OSHA approved rolling ladders.


  • Benefits: gearUP provides the following employee benefits:
  • Paid Time Off (PTO) - 2 weeks (80 hours) per year banked on beginning of calendar year, pro-rated to start date
  • Paid Holidays - New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
  • Healthcare Benefits through Regence BlueCross BlueShield - Effective the first of the month following the date of hire:
  • - Health
    - Vision
    - Dental
  • Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:
  • - Group Term Life insurance – company paid.
    - Long Term Disability insurance – company paid.
    - Voluntary additional life insurance for self & dependents.
    - Voluntary Accident Insurance.
  • Flexible Spending Account Plan allowing pre-tax savings for Health and Dependent Care Expenses.
  • Employee Assistance Plan (EAP) plan provided through Canopy.
  • 401(k) Plan participation after three months of employment with employer matching contribution.


  • How to apply: Submit Application at Careers | gearUP (gearupwithus.com) or send cover letter and resume to careers@gearupsports.net

    Find more information on gearUP at: www.gearupwithus.com

    Equal Opportunity Employer Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

    arrow-down-blackarrow-down-footerarrow-down-tabarrow-left-redarrow-leftburgercaret-downcartcheck-listclosefacebook-squarefastfile-pdfhamburgerinstagram-squarelinkedin-squarelogo-footerpausephoneplaystar-filledstar