Are size charts always exact?

Unfortunately, they aren’t — they’re meant as a general guide, but variations can occur between vendors or production runs. This is why we suggest adding Sizing Insurance to all orders.

I want gearUP to supply my uniforms, who do I contact?

We would love to work with you! Please fill out the form linked below and one of our our sales reps will reach back out to you to see if we are a perfect match!

Can I change player numbers, names, or personalization?

No, personalization changes aren’t included in Sizing Insurance — only size exchanges for the same printed item in a new size.

Where is my order confirmation?

If you didn’t receive a confirmation after placing your order please check your spam folder and junk mail folder to see if it was filtered. You may also try searching for the email address orders@gearupsports.net. We recommend adding “orders@gearupsports.net” email address to your safe sender list or contacts.  If you are still unable to locate your confirmation email, please reach out to us at customerservice@gearupsports.net and we can confirm your order was placed and send you a copy of your order invoice.

Can I place my order over the phone?

Unfortunately we are unable to take orders over the phone or by email. If you’re unsure how to access your correct webstore we recommend reaching out to your coach or league director, as they will have the correct link for placing your order.  For additional guidance, you may also find helpful tips on our “Troubleshooting” page.

I live locally, Can I pick up my order?

Because our warehouse operations are designed to ship all orders directly to the address provided at checkout, we’re unable to offer an order pickup option. However, since you are local, we expect your package to arrive quickly once it ships. If your shipping address is incorrect, you would like to update the address before your order ships, or you believe there may be an issue with your shipment, please don’t hesitate to reach out. We’re happy to help and will do our best to assist.

My garment is misprinted, can you help?

We’re sorry to hear that your garment arrived with a misprint. Since each item is handmade to order, occasional human errors can occur. Please reach out to us with: – Your order number – A photo of the misprinted garment – Clear images of the garment’s cardboard and fabric tags—including the tag with the SKU number (this is sometimes located on the side seam under another tag).  We’ll be happy to follow up with the next steps to get this resolved for you.

Do shipping upgrades speed up processing time for an order?

No. Shipping options only affect delivery time after processing is complete. For example: choosing next-day delivery with standard production still results in roughly a 2-week processing time, plus 1 day for shipping.

Why don’t I see the size/item I need on the webstore?

If a particular size or style isn’t listed on our web store it means that it’s not available at this time. This can be due to various reasons (Sizing is out of stock/Backordered, the manufacturer is no longer making that size, etc) However, if that item becomes available, we’ll be sure to add it to the store.  Tall sizes are not available upon request. If tall sizes are in stock, they will appear as an option on your team’s webstore. For missing sizes, you’re welcome to purchase an available size and add Sizing Insurance to your order. If your preferred size comes back in stock within the next couple of months, we’d be happy to assist you with a replacement. Please keep in mind without the purchase of Sizing Insurance all sales are final with the exception of blank items.

I need to re-order, but my player number isn’t there, what do i do?

Typically this occurs because the player number has been reserved by your original order, which blocks your number from being selected again. Please reach out to us and we will be happy to unlock your number so you can place your order.

What size should I pick for my player?

We suggest you reaching out to your coach to see if they have a sample sizing set available for you to try on. While we are not able to make size selection suggestions here are some helpful tips: How to Measure Chest: – Measure around the fullest part of your chest, keeping the tape horizontal. – Waist: Measure around the narrowest part of your torso (where your body naturally bends side to side). – Hips: Measure around the fullest part of your hips, keeping the tape horizontal.  If you’re between two sizes, choose the smaller size for a more fitted look or the larger size for a looser fit. When chest and waist measurements suggest different sizes, go with the size that matches your chest measurement.  Please note that our size charts are not garment-specific and should be used as a general guide.  Dri-Fit products tend to have a slimmer, more athletic cut—if you prefer a relaxed fit, we recommend sizing up.  We strongly recommend adding Sizing Insurance to your order at checkout. This gives you peace of mind, allowing us to quickly and easily replace any items that don’t fit perfectly. Please note that without Sizing Insurance, all sales are final.

What is Expedited Production?

Orders typically require about 2 weeks for us to produce  (not including shipping time), as noted in Step 4 at checkout. With Expedited Production we will typically produce and ship and order within 3 business days. If Expedited Production is available for your webstore it will be available in Step 4 of the checkout process. If you need your order sooner than 3 weeks, please select expedited production at checkout. Please note that expedited production does not affect shipping time; you will still need to select a shipping method based on how quickly you’d like your order delivered after being produced

Why is the player number I want not listed while I am entering my order?

This could mean a few things: – The number may be temporarily locked: Once a number is selected, it’s locked to prevent someone else from choosing the same number. If the cart is abandoned, the number typically remains locked for about 30 minutes. We recommend checking back after that time to see if the number becomes available again. – Another player may have already selected that number. – The league rules may prohibit that number from being selected.

I’m having trouble placing my order, can you help?

We understand how frustrating this can be. Here are a few steps that often help resolve the issue:  – Confirm that the link or page you’re trying to access is the correct URL.  – Clear your browser’s cache and cookies, then try again.  – Try a different browser or device, if possible.  – Try accessing the page in incognito/private mode.  If you’re still experiencing the issue, please reach out to us with a screenshot, and we’ll do our best to help get it resolved for you.

What if I need my order sooner?

If you need your order in under 3 weeks, please select expedited production at checkout. With expedited production we are typically able to ship your order within 3 business days.  If we don’t ship within 3 business days we will refund the cost of expedited production, but still ship as soon as we possibly can. **Note: Expedited production does not speed up shipping time. You will still need to select your preferred shipping method as well to ensure delivery before game day.

Why does my order still say “Pending”?

Our system does not provide real-time updates while orders are being processed, so the status will remain “Pending” until your order has shipped from our warehouse. Tracking information will be emailed to you at that point, please add orders@gearupsports.net to your contacts to be sure you receive this email and it doesn’t go into junk/spam.

Can I cancel my order?

Orders are typically released to our production team the morning after the order has been placed, at which point we are unable to modify or cancel. We recommend reaching out to our customer service team as soon as possible after placing your order if you’d like to cancel. While we can’t guarantee that we will be able to cancel your order, we’ll do our very best to accommodate your request. Once your order has been released for processing, we’re unfortunately no longer able to cancel or modify and order, and all sales become final.

When will my order ship?

Our usual production timeline is approximately 2 weeks from the order date for items produced on site. For custom made sublimated items the production time is roughly 2-4 weeks, this does not including shipping time, which will depend on the delivery method chosen at checkout (Holidays may affect this timeline).  We always send out a separate email with tracking information once the order ships, but sometimes they get filtered out into junk/spam mail. You can add orders@gearupsports.net as a safe-sender to ensure you receive it!

My garments fit differently from last season?

Many leagues will decide to go with a different style from season to season for various reasons, or there might be changes to the items by the vendors — this is another reason we highly suggest adding sizing insurance to all orders.

My package is lost, can you help?

Sometimes a package may be marked as delivered even if it hasn’t been received yet. In our experience, this can happen for a few reasons:  – The package may have been delivered to a nearby address by mistake. We recommend checking with your neighbors to see if they received it.  – If you’re still unable to locate your package, please contact the carrier with your tracking number. They may have additional information that we don’t have access to.  – Occasionally, a driver may scan a package as delivered but forget to drop it off. In these cases, it may arrive a few days later.  We generally consider a package lost after 5 business days of inactivity on the tracking information. If you’re delivery is past this time-frame please reach out to us and we’ll be happy to follow up with the next steps.

Can I make changes to my order?

Orders are typically released to our production team the morning after they are placed, at which point we are no longer able to make modifications. We recommend reaching out to our customer service team as soon as possible after placing your order if you’d like to make any changes. While we can’t guarantee that updates can be made, we’ll do our very best to accommodate your request. Once your order has been released for processing, we’re unfortunately no longer able to make changes and all sales become final.

My garment arrived damaged, what do I do?

If your garment arrived damaged (for example, with holes, tears, or stitching that has come undone) please reach out to our customer service team. Be sure to include:  – Your order number  – A photo of the damaged garment – Clear images of any printed tags, fabric tags, and/or the tag with the SKU number (often located on the side seam beneath the Care Instructions)  Once we’ve received that information, we’ll be happy to follow up with the next steps to get this resolved for you.

There is an item missing from my order, where is it?

We are sorry to hear you are missing an item from your order! There can be a few reasons for this: – One or more of your items is a customer-sublimated product:  These will ship separately when they are complete, which is typically 3-4 weeks after the order is placed.  We will send another email with tracking information when these items are on the way                                                                        – Your item might be on backorder: When an item is on backorder, it means we’ve temporarily run out of stock at our warehouse and are waiting for the next shipment from our vendor. For any order affected by a backordered item, we include a backorder notice card in your package. (however, sometimes this can be missed) As soon as the item is back in stock, our team will work quickly to get that item sent out as quickly as possible—no action is needed on your part. – The item was accidentally left out: Each order is carefully packaged by one of our team members, but occasionally human errors can occur. Rarely, an item—or a backorder notice card—may accidentally be omitted from a package. If your order confirmation and tracking emails list an item that was not included in your delivery, and you did not receive a backorder card, please email us at customerservice@gearupsports.net . We will investigate the situation and work to resolve it promptly.

My package arrived but there is a wrong item, what do i do?

If your package arrived with the wrong item(s), please reach out to our customer service team. Be sure to include:  – Your order number  – A photo of the damaged garment – Clear images of any printed tags, fabric tags, and/or the tag with the SKU number (often located on the side seam beneath another tag) Once we’ve received that information, we will review the items compared to the order invoice and be happy to follow up with the next steps to for you.

How long will it take to receive my replacements?

Replacements that are not sublimated typically take 2-3 days to complete, however during our most busy seasons this might increase by a little. We always prioritize sizing insurance requests to get your replacement gear to you as quickly as possible. Sublimated replacements will still take roughly 2-4 weeks to produce and cannot be rushed. 

Can I add Sizing Insurance after placing my order?

If your order is still in production and hasn’t shipped we would be happy to add Sizing Insurance for you. Please reach out to us at customerservice@gearupsports.net and we will assist you in getting Sizing Insurance onto your order

How do I using my sizing insurance and request a size exchange?

Please fill out the form linked below or reach out to our customer service team via email within 7 days of receiving your order. Provide your order number, the items that don’t fit, and the new sizes you’d like. We will follow up with next steps from there.

What is Sizing Insurance?

Sizing Insurance is a small optional add-on at checkout that lets us replace any items in your order that don’t fit — something that normally isn’t possible for custom-made gear without sizing insurance.

Why do I need Sizing Insurance?

We highly recommend adding sizing insurance to every order because every garment can fit differently depending on the brand, cut, or production batch. Sizing Insurance ensures that you can easily replace misfitting items quickly without added stress or cost.

Does Sizing Insurance cover refunds?

No, it’s for replacements only — not returns for refund.

What if I’m unsure about sizing before I order?

Check the provided size charts and, if possible, compare with teammates’ uniforms or similar garments. However, since sizing charts are not garment specific and each garment can vary, we still recommend adding Sizing Insurance just in case.

Can I change the style of an item with Sizing Insurance?

No, Sizing Insurance only covers size exchanges for the same style and design originally ordered.

Can I use Sizing Insurance more than once?

No, Sizing Insurance covers a one-time replacement request per item in the order.

What’s covered under Sizing Insurance?

The replacement of any/all garments in your order to a different size. The replacement of a garment if a name was misspelled or if the wrong number was selected.

Does Sizing Insurance cover all the items in my order?

Yes! Sizing insurance covers the entire order, even if the entire order needs a new sizes.

How much does Sizing Insurance cost?

The cost of Sizing Insurance is a percentage-based fee calculated from your order total. The exact amount will be shown during checkout for you!

What if it’s past the 7 days, can I still use my sizing insurance?

Please still reach out — we’ll do our best to help, but replacements after 7 days may not be guaranteed.

What if my replacement size still doesn’t fit?

Since the insurance covers one exchange per order, additional replacements would not be covered — but we’ll be happy to help you purchase new sizes if needed.