Careers

Position Title: Regional Account Specialist
Position Type: Full Time – Non-Exempt
Department: Operations/Sales
Location: On-site/Hillsboro, Oregon
Reports: Store Ops Manager
Salary: $25-28/hour

Company: gearUP’s mission is to inspire and unite teams with customized apparel for work and play. Our sales proposition is to ease the burden and time constraints on coaches and coordinators who deal with uniforms and apparel. Our differentiator in the market is a unique eCommerce platform that allows parents, athletes, and employees to order their own uniforms and fan gear with orders shipped directly in two weeks or less. We are an authorized team dealer for Nike and Carhartt. Since 2018 we have been one of the fastest growing companies in the Pacific Northwest.

Position Summary: This role’s primary focus will be to gather all necessary customer information for our most important customers, ensure its accuracy and deliver this intel to our Operations teams. Success in this position ensures we provide added value to our customers by fulfilling high quality orders “On Time for Game Time.” Key responsibilities of the role include identifying potential risks, coordinating cross-functionally, and communicating status updates to key stakeholders. This role is 100% on-site and will require knowledge of multiple technology platforms.

Responsibilities:Review customer requirements from an operations lens.Work closely with multiple sales representatives in a select region to set our key customers up for successful outcomes.Communicate timelines and requirements to the operations team and coordinate strategies to drive successful fulfillment.Provide support and direction to sales reps and customer service.Resolve problems, answer questions, etc. from customers, CSRs and sales reps.Manage and coordinate all value-added activities for assigned accounts.Participate in our culture of continuous improvement via daily process improvements and large-scale improvement projects.Foster strong relationships with internal functional groups.

Required Skills & Qualifications:Exceptional verbal and written communication skills and comfort using multiple communication methods including phone, e-mail, video chat, face-to-face, etc.Strong interpersonal and customer service skills.Strong analytical and critical thinking skills.Proficient with Microsoft Office 365 Suite of programs and must have, at a minimum, intermediate Excel skills and a working knowledge of ERP systems and CRMs.Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software tools.Strong time-management and organizational skills.Systems-thinker who can adapt quickly to a demanding environment with shifting priorities.Superior decision-making skills, including the ability to quickly understand and analyze new challenges.Ability to manage ambiguity and create and implement new processes to overcome it.Overtime is expected during peak season periods.

Experience:Minimum 3 years of experience in Customer Service, Project Management and/or Account Management with a strong history of planning and executing at a high level.Demonstrated knowledge of Lean methodologies in administrative and production and fulfillment environments.

Education: Associates Degree or 3 years relevant experience in lieu of degree required

Physical Requirements:Prolonged periods sitting at a desk and working on a computerViewing computer monitors for extended periods of timeTalking, listening, and typing for extended periods of timeAbility to kneel, squat, bend and lift up to 25 pounds

Benefits: gearUP provides the following employee benefits:Paid Time Off (PTO) – 2 weeks (80 hours) per year banked on beginning of calendar year, pro-rated to start datePaid Holidays – New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and ChristmasHealthcare Benefits – Effective the first of the month following date of hire:- Health/Vision insurance through Regence BlueCross BlueShield
– Dental insurance through LifeMap Dental
Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:- Group Term Life insurance – company paid
– Long Term Disability insurance – company paid
– Voluntary additional life insurance for self & dependents
– Voluntary Accident Insurance
Flexible Spending Account Plan – allowing pre-tax savings for Health and Dependent Care ExpensesEmployee Assistance Plan (EAP) – plan provided through Canopy401(k) Plan – participation after three months of employment with employer matching contribution

How to apply: Submit Application at Careers | gearUP (gearupwithus.com) or send cover letter and resume to careers@gearupsports.net Find more information on GearUP at: www.gearupwithus.com

Equal Opportunity Employer
Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to individual’s race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

Position Title: Strategic Account Project Coordinator
Position Type: Full Time – Non-Exempt
Department: Operations
Location: On-site/Hillsboro, Oregon
Reports to: Strategic Account Program Manager
Salary: $22-24/hour

Company: gearUPs mission is to outfit youth sports teams with customized gear on time for game time. We differentiate ourselves in the market via a unique eCommerce platform that enables parents, athletes, and employees to order their own items and ship them directly to their homes or businesses in two weeks or less. We are an authorized team dealer for Nike and Carhartt. We have been one of the fastest-growing companies in the Pacific Northwest since 2018. Now is a great time to join this rapidly expanding business team!

Position Summary: The Strategic Account Project Coordinator partners with Gear Up sales representatives and the operations teams to support the needs of our most impactful customers. Key responsibilities of the role include identifying risks, coordinating activities for successful fulfillment, and communicating status updates. The role’s primary purpose is to provide the support and exceptional internal and external communication necessary to deliver successful outcomes for large-scale, seasonal customer demand. This role is hands-on, and it will require regular interaction on various technology platforms.

Responsibilities:

  • Review customer project requirements from an operations execution lens
  • Work closely with the account representative to establish expectations for the successful completion of the project.
  • Communicate timelines and requirements to the operations team and coordinate strategies for successful fulfillment.
  • Process customer and corresponding supplier orders
  • Provide proactive communication with customers and internal stakeholders regarding status updates, stock levels, and milestones
  • Foster strong and lasting relationships with internal functional groups servicing the accounts. Your interpersonal skills are key to the success of these relationships and the overall success of the accounts.
  • Other projects as assigned

Required Skills & Qualifications:

  • Exceptional verbal and written communication skills and comfort using multiple communication methods, including phone, e-mail, live chat, face-to-face, etc.
  • Strong interpersonal and customer service skills
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office 365 Suite of programs, must have, at a minimum, intermediate Excel skills and a working knowledge of ERP systems
  • Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software
  • Strong time management and organizational skills
  • Superior decision-making skills, including the ability to quickly understand and analyze new and quickly changing information and situations
  • Ability to handle ambiguity and make decisions using available information.
  • In-person attendance is expected for a minimum of 3 days per week
  • Overtime is expected during peak season periods

Experience:

  • Minimum 3 years of experience in Customer Service, Retail, and/or Sales with a track record of planning and following through on projects
  • Demonstrated knowledge of Lean methodologies in production and fulfillment environments

Education:

  • An associate degree or 3 years relevant in lieu of a degree is required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Viewing computer monitors for extended periods of time
  • Talking, listening, and typing for extended periods of time
  • Ability to kneel, squat, bend, and lift to 25 pounds

Benefits:

Gear Up Sports provides the following employee benefits:

  • Paid Time Off (PTO) – 2 weeks (80 hours) per year banked on the beginning of the calendar year, pro-rated to the start date
  • Paid Holidays – New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
  • Healthcare Benefits through Regence BlueCross BlueShield – Effective the first of the month following the date of hire:
    • Health
    • Vision
    • Dental
  • Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:
    • Group Term Life insurance – company paid.
    • Long Term Disability insurance – company paid.
    • Voluntary additional life insurance for self & dependents.
    • Voluntary Accident Insurance.
  • Flexible Spending Account Plan allowing pre-tax savings for Health and Dependent Care Expenses.
  • Employee Assistance Plan (EAP) plan provided through Canopy.
  • 401(k) Plan participation after three months of employment with employer matching contribution.

How to apply: Submit your Application at Careers | gearUP (gearupwithus.com) or send a cover letter and resume to careers@gearupsports.net

Equal Opportunity Employer
Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to individual’s race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.